Terms and Conditions

Terms & Conditions

Our Therapeutic Agreement

When working together in a therapeutic setting, it is helpful for us both to understand the framework within which our work takes place. The following information outlines the responsibilities and expectations that support a safe, respectful and professional working relationship.

Your Rights as a Client

As a client, you can expect:

• To be treated with respect and consideration, regardless of age, gender, identity, race, religion, beliefs, sexual orientation or economic status.
• To be listened to with compassion and without judgement.
• To work at your own pace and to make your own decisions about what feels right for you.
• To choose whether or not to act on any suggestions or information shared during sessions.
• To have your privacy respected and your information kept confidential within professional and legal guidelines.

Your Responsibilities as a Client

For our work together to be effective, I ask that you:

• Attend sessions punctually and give at least 48 hours’ notice if you need to cancel or reschedule.
• Understand that missed or late-cancelled appointments may be charged in full.
• Pay session, workshop or programme fees in advance of your appointment.
• Be as open and honest as you feel able during our sessions.
• Let me know about any significant changes in your physical, emotional or personal circumstances that may be relevant to the work we are doing together.
• Take responsibility for your own wellbeing and decisions outside of sessions.

My role is to support and guide you, but meaningful change ultimately comes through your own engagement in the process.

My Approach and Ethos

My intention is to provide a safe, respectful and supportive environment where you can explore your experiences and move towards greater understanding and wellbeing.

My work is grounded in compassion, respect and empowerment. I aim to:

• Offer non-judgemental support and careful listening
• Support you in finding your own insights, choices and direction
• Work in a way that respects your individual experiences and pace
• Provide a service that is thoughtful, ethical and responsive to your needs

Our sessions are always handled with care and sensitivity. You will never be pushed into discussing experiences or feelings before you feel ready to do so.

My role is not to give advice or tell you what you should do. Instead, I aim to support you in exploring your experiences and discovering the choices that feel right for you.

Please note that my services are not a substitute for medical or psychiatric care. If appropriate, you may be encouraged to seek support from other health professionals alongside our work together.

Sessions and Fees

Individual sessions are tailored to your individual needs.

Current session fees are listed on the Fees page and may change from time to time.

Fees are quoted in £ GBP (British Pounds). Any prices shown in other currencies are approximate conversions only.

Workshop and programme fees vary depending on the content, duration and format of the programme.

Session fees reflect not only the time spent together in our sessions, but also the professional preparation, training, supervision, insurance and continuing professional development required to maintain safe and effective practice.

If you are experiencing financial difficulty and would like to discuss accessibility options, you are welcome to contact me.

Payment and Cancellation Policy

Payment is required in advance of your appointment in order to confirm your booking.

As I offer a limited number of appointment slots each week, I ask that at least 48 hours’ notice is given if you need to cancel or reschedule a session.

Appointments cancelled with less than 48 hours’ notice may be charged in full.

Packages purchased in advance must be used within 12 months of the first session, unless otherwise agreed.

Punctuality

Please aim to attend your appointment at the scheduled time.

If you anticipate being late, please let me know if possible.

If a session begins late due to a late arrival, the session may still need to finish at the originally scheduled time in order to accommodate other clients.

Confidentiality and Professional Supervision

Your privacy is extremely important.

I keep brief notes following sessions in order to support continuity of care. These notes are stored securely and treated as confidential.

As part of maintaining safe and ethical practice, I engage in regular professional supervision. In supervision, I may discuss aspects of my work, but this is done in a way that fully protects your identity and confidentiality.

There are rare circumstances where confidentiality may need to be broken, such as where there is serious risk of harm to yourself or others, or where disclosure is required by law.

Contact

If you have any questions about these terms, please feel free to get in touch before booking a session.

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Digital Downloads, Courses & Workshop Materials

Some products offered on this website may include digital resources such as recordings, meditations, written materials, courses or workshop content created by Lena Mackenzie.

By purchasing or downloading any digital product from this website, you agree to the following terms.

Access to Digital Downloads

When you purchase a digital recording or downloadable product, you will receive a download link via email.

Downloads are available for 21 days after purchase and may be downloaded up to 7 times to allow use across your personal devices.

After this time, access to the download link may expire.

If you experience technical difficulties accessing your purchase, please get in touch and I will do my best to assist.

Personal Use Only

All digital products are provided for personal use only.

You may not share, distribute, reproduce or sell any recordings, written materials, course content or other resources without prior written permission.

These materials are the intellectual property of Lena Mackenzie and are protected by copyright.

Intellectual Property

All materials created by Lena Mackenzie, including but not limited to:

• guided meditations and hypnosis recordings
• scripts and course content
• workshops and training materials
• e-books and written resources
• blog content, videos and worksheets
• remain the intellectual property of Lena Mackenzie.

These materials may not be copied, reproduced, shared or used for teaching or commercial purposes without explicit permission.

Nature of Digital Products

Digital products, recordings, courses and written materials are provided as self-help and educational resources.

They are intended to support wellbeing and personal reflection but are not a substitute for medical, psychological or psychiatric care.

If you have any concerns about your health or wellbeing, you should seek advice from a qualified healthcare professional.

Use of Hypnosis and Relaxation Recordings

Some recordings available through this website may include guided relaxation or self-hypnosis techniques.

By using these recordings you agree that:

You will only listen in a safe and appropriate environment.

You will not listen while driving, operating machinery or performing activities requiring full attention.

You take responsibility for your own wellbeing while using these recordings.

Self-hypnosis recordings are relaxation tools and you remain fully in control at all times.

Refunds

Due to the nature of digital products, refunds are not available once a download or course access has been provided.

Support

If you experience technical difficulties accessing your purchase or have questions about a product, please feel free to get in touch.